Privacy Policy

This Privacy Policy explains how Dr. Daniela Cornélio (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit ftmtopsurgeryspecialist.com (the “Site”) or contact us about consultations and gender-affirming surgical services. By using the Site or submitting information through it, you agree to the practices described here.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact details — your name, email address, phone number, and WhatsApp number.
• Consultation details — the procedure you are interested in, your general timeline, how you heard about us, your preferred contact method, and any message you send.
• Photos you upload — when you request a consultation, you may upload photographs to help the surgeon prepare. These images may show parts of your body and are treated as sensitive medical information.
• Appointment information — the date and time you request for a consultation.

We also automatically collect limited technical data (such as anonymized analytics about page visits) to operate and improve the Site. We do not use this information to identify you personally.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide the information or consultation you request;
• Schedule, confirm, and manage consultation appointments;
• Allow the surgeon and medical team to review uploaded photos in preparation for your consultation;
• Communicate with you about your care, appointments, and questions;
• Maintain records of our communications with you; and
• Operate, secure, and improve the Site.

We do not sell your personal information, and we do not use your consultation photos for advertising, marketing, or any purpose other than your care.

3. Your Consultation Photos

Photos you submit are stored in a private, access-restricted system. They are not publicly accessible, are not listed anywhere on the Site, and can only be viewed by Dr. Cornélio and authorized members of the medical team through a secure, authenticated dashboard. We retain them only as long as needed for your consultation and care, and you may request their deletion at any time (see Section 8).

4. How Your Information Is Shared

We share your information only as necessary to provide our services, and only with:

• Our medical and administrative team, who use it to respond to and care for you;
• Service providers that help us operate the Site and communicate with you — for example, secure database and file storage, email delivery, and calendar scheduling. These providers process data on our behalf and are bound to protect it.

We may also disclose information if required by law or to protect the rights, safety, or property of our patients, our practice, or others.

5. Data Security

We use reasonable technical and organizational measures to protect your information, including restricted access, private storage for uploaded photos, and encrypted connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. International Transfers

Our practice is based in Porto Alegre, Brazil, and we serve patients internationally. If you contact us from another country, your information may be transferred to and processed in Brazil or in countries where our service providers operate. By using the Site, you consent to this transfer.

7. Cookies and Analytics

The Site may use cookies or similar technologies to function properly and to understand aggregate, anonymized usage. You can control cookies through your browser settings; disabling them may affect some features of the Site.

8. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, to withdraw consent, or to object to certain processing. To make any such request — including deleting photos you have uploaded — contact us at contact@dracornelio.com and we will respond within a reasonable time.

9. Children's Privacy

The Site is intended for adults. We do not knowingly collect personal information from anyone under 18 without the involvement of a parent or legal guardian. If you believe a minor has provided us information, please contact us and we will take appropriate steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at contact@dracornelio.com.